November 1-17, 2023
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            ALEX can help you choose the benefits and coverage options that will meet your needs and your budget.
                                                   Alex or Alex Go will be available starting October 30th.
                                                                                        
  • ​When it comes to choosing a health plan, everyone has different priorities, such as weekly contributions, choice of in-network providers and cost of care.
  • ALEX is your interactive benefits counselor who will explain your benefits in simple, easy-to-understand language. ALEX can help you choose the benefits and coverage options that will meet your needs and your budget.

                                                                    Three Things to Know About ALEX
  1. It’s personalized, so you can see which plans make the most sense for you.
  2. It’s confidential, so you get the guidance you need confidentially, and can decide how much or how little personal information you want to include to determine the best benefits for you.
  3. ALEX is NOT the online enrollment system. Once you have reviewed your benefits with ALEX, you must enter your elections into the online enrollment system to complete your enrollment.

                                                                            Introducing ALEX Go!
  • If you don’t want or need the in-depth benefits education you get using ALEX, try ALEX Go!
  • ALEX Go is a new text-based, mobile-first version of ALEX without the full interactive conversation. You’ll still get help understanding your best benefit options based on your answers to a series of questions. ALEX Go is available in English and Spanish. Follow the steps below to access ALEX or ALEX Go.
 FREE FLU SHOTS FOR ALL TEAM MEMBERS!
All United Family Team Members are welcome to attend a flu clinic or visit a store and receive a flu shot at no cost to them.  For those family members who are also on a United Family medical plan, flu shots are free of charge.  For anyone else, there may be a fee associated with receiving the flu vaccine.

  • Open enrollment for your United Family benefits is November 1st - November 17th. This is your once-per-year opportunity to make sure you are in the right plans for you and your family. Changes made during open enrollment are effective January 1, 2024.
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  • Beneficiary Reminder: Beneficiaries can be updated at any time throughout the year.
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  • If you have any issues or questions, please reach out to the Benefits Team! If you are unable to reach us, please leave a message, and we will get back to you as soon as possible. Our current call volume is extremely high, but we know that all calls are important.
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You must take action during Open Enrollment if:
• You want to contribute to a health savings account (HSA) or flexible spending account
(FSA) in 2024.
• You want to change your Team Member paid optional life. If you don’t take action, your
coverage amount will roll over to the next nearest multiple of salary (from 1X to 8X)
rounded to the next highest multiple of $1,000.

​HAVE ANY QUESTIONS?
​Visit our FAQs page to view answers to common benefit questions
Contact Us Monday-Friday
8am-5pm CST
totalbenefits@unitedtexas.com or 806-791-0220