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  • Benefit Basics
    • Eligibility
    • New Hires >
      • Benefit Guidebook
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    • Life Changes >
      • Adding a Dependent
  • Health & Well-Being
    • Medical >
      • Pharmacy
      • Preventative Care
      • Teladoc
      • SmartShopper
      • Transcarent Surgery Care (Bridgehealth)
      • Blue Distinction +
      • United Diabetes Management Program
      • Blue Cross of Idaho Resources
      • myStrength
      • 2nd.MD
      • AccessHope
    • Vision
    • Dental
  • Tax Savings Account
    • Health Savings Account
    • Flexible Spending Account
  • Financial Protection
    • Accident Insurance
    • Critical Illness
    • Hospital Indemnity
    • Life & AD&D
    • Disability
    • Pet Benefits
  • Retirement
    • 401(k)
  • Team Member Resources
    • Carrier Mobile Apps
    • Employee Assistance Program
    • United We Care
    • Texas College Savings Plan
    • United College Savings Plan
    • Purchasing Power
    • MetLife Auto & Home Insurance
    • Team Perks
    • ReThink Care
    • Benefits Separation
    • Contacts & Forms >
      • Claim Forms
      • Who to Call with Questions
    • Leave of Absence
    • Legal Statements & Disclosures
    • Frequently Asked Questions
  • Payroll
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Procedures for Reporting Rapid PayCard Fraud

If a rapid! PayCard cardholder notices an unusual transaction/a purchase they did not make on their card, please have them contact Cardholder Services immediately to file a dispute.
  • Cardholder Services (888)-727-4314, located on the back of the card.
  • Cardholder Services will verify their identity by asking a few security questions. Once verified the cardholder can ask to file a dispute for the transaction they did not authorize
  • Cardholder Services will confirm with the cardholder recent transaction history that occurred before and after the transaction being disputed.
  • Cardholder Service will then inform the cardholder of the dispute process, this includes:
          1. Length of time for the physical dispute form to arrive in the mail to the address verified, and length of time for the cardholder to fill out the dispute form and fax back. (Dispute form attached.)
          2.Length of time to receive a temporary credit after dispute forms have been received. If the dispute form is not received within 10 business days of the date included on the letterhead temporary credit will not be            issued at that time, and the investigation will continue.
          3.Final decision made to close the dispute and grant the temporary credit as a full-time credit to the account or the dispute will not be found in favor of the cardholder.

**** Rapid! PayCard uses a Neural Network technology:  It is the more technically advanced option utilized by rapid! PayCard. The Neural Network solution leverages a debit model scoring system from Fair Isaac. Neural Network technology builds cardholder profiles and utilizes predictive models to detect potentially fraudulent card usage. These predictive models are used to determine the fraud potential of each ATM and POS transaction by evaluating it against cardholder usage patterns as well as unique transaction characteristics that are known to be fraudulent and legitimate. This process assists in the recognition of uncharacteristic transaction behavior. Transaction, industry, cardholder, and merchant data are all used to forecast the likelihood of fraud.

Rapid PayCards are also FDIC insured and backed by the Visa Zero Liability Policy. Their policy for reporting suspected fraud on a card is for the cardholder to call Cardholder Services, report the fraud and send in a dispute form to them.  Once they have received the dispute form, they have up to 10 days to put stand-in funds back on the card.  At that point they have up to 90 days to officially close the case (however, it is typically resolved much sooner).

Dispute Form
Cardholder Reminders
Tips for Shopping Online
Contact Us Monday-Friday
8am-5pm CST
totalbenefits@unitedtexas.com or 806-791-0220